Shipping
Dispatch
All orders are dispatched within 24 hours of being placed (excluding weekends and public holidays). Once shipped, you will receive a tracking number via email. All orders are sent with tracking.
Australia
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard | Free over $99 / $12.95 under $99 | 4–6 business days |
| Express | $17.95 | 1–2 business days |
New Zealand
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard | Free over $150 / $14.95 under $150 | 5–8 business days |
| Express | $29.95 | 3–5 business days |
Rest of World
US, UK, Europe, Canada, Norway, Switzerland, Singapore, Hong Kong, Japan and ROW.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard | Free over $150 / $14.95 under $150 | 10–15 business days |
| Express | Calculated at checkout | 6–10 business days |
Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees upon arrival in the destination country. These charges are outside of our control and are the responsibility of the customer. Sand Society is not liable for any delays caused by customs processing.
Unclaimed and refused parcels
Some international carriers deliver to a local parcel shop, collection point or post office rather than to your door. It's your responsibility to collect your parcel within the carrier's holding period.
If a parcel is refused, or is not collected and is returned to us, we will refund the value of the goods once the parcel arrives back at our warehouse. The outbound and return freight costs we have already incurred will be deducted from your refund. These costs are charged to us by the carrier and are not recoverable, and are deducted whether or not shipping was charged to you at checkout.
To avoid this, please make sure your delivery address is one where you can receive or collect a parcel. If you need to change your address after ordering, contact us at hello@sandsociety.com.au before your order ships.
Please Note
- Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or circumstances outside our control.
- We are unable to ship to PO Boxes for express orders.
- Once an order has been dispatched, we are unable to modify the shipping address.
Questions?
If you have any questions about your order or shipment, please contact us at hello@sandsociety.com.au.