Returns

General Conditions

Items must be unused, unwashed, and returned in original condition with all packaging and components attached. Sand Society reserves the right to decline any returns that do not meet these conditions.

Refunds processed via Afterpay or Klarna incur a 6% processing fee.

Australia

We accept returns on full-priced items within 30 days of delivery, provided the item is unused, unwashed, and in its original condition with all tags intact.

Return shipping is at the customer's expense. Once we receive and inspect your return, a full refund will be issued to your original payment method.

We no longer facilitate direct exchanges. If you would like a different colour or size, please submit a return for a refund and place a new order.

International

We accept returns on full-priced items within 30 days of delivery, provided the item is unused, unwashed, and in its original condition with all tags intact.

Return shipping is at the customer's expense. International returns are eligible for store credit only - refunds to the original payment method are not available for international orders. Store credit is valid for 12 months from the date of issue.

Shipping, duties, taxes, and customs fees are non-refundable.

If a shipment is refused due to duties or taxes, return shipping and any additional charges incurred will be deducted from your refund.

Unclaimed and refused parcels

Some international carriers deliver to a local parcel shop, collection point or post office rather than to your door. It's your responsibility to collect your parcel within the carrier's holding period.

If a parcel is refused, or is not collected and is returned to us, we will refund the value of the goods once the parcel arrives back at our warehouse. The outbound and return freight costs we have already incurred will be deducted from your refund. These costs are charged to us by the carrier and are not recoverable, and are deducted whether or not shipping was charged to you at checkout.

To avoid this, please make sure your delivery address is one where you can receive or collect a parcel. If you need to change your address after ordering, contact us at hello@sandsociety.com.au before your order ships.

Final Sale Items

Items marked as Final Sale are not eligible for return, refund, or store credit under any circumstances, unless the item is deemed faulty or defective, or otherwise fails to comply with applicable consumer guarantees.

How to Submit a Return

To initiate a return, please contact us at hello@sandsociety.com.au with your order number and reason for return. We will provide you with return instructions. Refunds and store credit will be processed once the item has been received and inspected.

EU Right of Withdrawal
Right of withdrawal, click here